Silverdale

There was not always enough staff to meet people's needs in a timely way and we have made a recommendation about this. The service was clean and tidy, people's needs and risks were assessed, and people received their medicines as they needed. People felt safe at the service, and staff were suitably recruited.

We found people's capacity assessments were not always completed in line with the Mental Capacity Act and we have made a recommendation about this. There were suitable polices in place and staff supported people to make choices and decision.

People's needs and choices were assessed, and care plans implemented. People were supported to access health care services as needed and helped to eat and drink well. Staff received a variety of training and felt well supported in their roles. The service had been adapted to meet the needs of people living with Silverdale including those living with dementia.

People's care needs were being met in a personalised way and different approaches to communication were in place where this was needed. A range of activities and initiatives were in place for people to access. People felt able to raise concerns and make complaints and there were suitable policies and procedures in place.

Staff were kind and caring and knew the people they supported well. People's privacy and dignity was respected, and decision making and independence encouraged.