Wellcroft

People were supported to have an appropriate diet and had their care needs met and received support from healthcare services a required. The environment was homely and adapted to encourage people to be independent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were generally kind and caring, although we noted there were times when they were task focused. We saw positive interaction between people and staff and staff knew people and understood their care needs. Independence was promoted, and care plans were developed to reflect how staff could do this. People's specific needs were being met and staff had a good understanding on equality and diversity and how to meet these.

A new electronic system of care records had been introduced and work was ongoing to make care plans more detailed and person centred. There were a range of activities for people to engage with. People felt able to raise concerns and complaints were investigated and responded to. The home worked closely with other healthcare professionals to provide end of life care. Staff had completed training in this area and understood how to support people and their families at the end of life.

People, relatives and staff were positive about the new manager and felt that things had begun to change for the better. There were a range of ways for people to engage with service improvement which included surveys and meetings. There were opportunities for learning and learning was shared across the home and provider locations.