Rosenmanor Limited
Care home, Croydon, 16 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Rosenmanor Limited: inspection record
Rated Requires improvement in April 2024, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016 and 2018, then Inadequate in 2023, then Requires improvement in April 2024.
Its last inspection improved it from Inadequate to Requires improvement. The latest rating was published about 3 years ago.
How it compares locally
- One of 10 Requires improvement care homes in Croydon, out of 112 with a rating.
- About the middle for size in Croydon.
About the service
From the Care Quality Commission's inspection report published 25 April 2024. Quoted under the Open Government Licence.
Rosenmanor Limited is a residential care home providing accommodation and personal care to up to 12 people. The service provides support to people with mental health needs in 2 adjoining properties on a residential street. At the time of our inspection there were 5 people using the service.
What inspectors found
The provider's quality assurance processes did not always lead to shortfalls being identified and addressed. This meant risks to people's safety were not always resolved in a timely manner. We found risks to people from tripping hazards, rusting garden furniture and uncovered radiators which the provider's safety audits did not identify.
People's individual risks were assessed and mitigated. Care records provided staff with the information they required to keep people safe. Staff were trained to recognise abuse and to report any safeguarding concerns. People's medicines were stored appropriately and administered as prescribed. The environment was clean. Safe food hygiene and infection prevention and control practices were followed.
Read the full summary
People's needs were assessed and their care records noted their preferences for care and support. People ate well and were supported with the involvement of a range of healthcare professionals. Staff received regular supervision from the newly appointed locality manager and told us they felt supported in their roles. The environment of the care home (both indoors and externally) had improved since our last inspection.
People told us the staff were caring. Staff recognised people's cultural and spiritual needs and promoted their independence. Staff supported people to maintain the relationships that were important to them.
People received personalised care and participated in regular reviews of their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The managers and staff worked in partnership with healthcare professionals, local authorities, voluntary mental health services and education providers to meet people's needs and preferences. The views of people, relatives and staff was gathered through meetings and feedback was used to make changes to the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 25 April 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 25 April 2024. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 18 Bensham Manor Road, Thornton Heath, Croydon, CR7 7AA |
|---|---|
| Neighbourhood | Thornton Heath, Croydon |
| Phone | 020 8239 7518 |
| Registered manager | Parvadee Shumoogam |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 25 April 2024 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Rosenmanor LimitedBrand: Rosenmanor Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04433986 (opens Companies House) |
Rosenmanor Limited runs 3 services in London. 0 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Rosenmanor Limited
- RI Rosemanor 2 Residential Care Home Care home, CroydonRequires improvement
- RI Rosenmanor 1 Care home, LambethRequires improvement
Nearest alternatives
- G Clarendon Nursing Home Care home with nursing, 0.1 miles awayGood
- G Heavers Court Care home with nursing, 0.4 miles awayGood
- RI 21 Lucerne Road Care home, 0.4 miles awayRequires improvement
- G Brigstock House Care home, 0.4 miles awayGood
- G NAS House Care home, 0.4 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Rosenmanor Limited provide nursing care?
- No. The Care Quality Commission lists Rosenmanor Limited as a care home without nursing.
- How many beds does Rosenmanor Limited have?
- The Care Quality Commission's register lists 16 beds at Rosenmanor Limited.
- When was Rosenmanor Limited last inspected?
- The Care Quality Commission's latest rating for Rosenmanor Limited was published on 25 April 2024.
- Who runs Rosenmanor Limited?
- Rosenmanor Limited is run by Rosenmanor Limited. It runs 3 services in London.
- What is Rosenmanor Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 April 2024.