Stadon Road - Care Home Physical Disabilities

At our last inspection on 30 June 2016 we rated the service as 'Good' in all areas. At this inspection we found the evidence continued to support a rating of 'Good' and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was not a registered manager in post at the time of the inspection. There was however an acting registered manager in post, who was proceeding with an application to register with CQC at the time of our visit. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were cared for safely. Staff had a good understanding of abuse and the safeguarding procedures to report any incidents of concern. Risk assessments were in place to manage potential risks within people's lives, whilst also promoting their independence. Medicines were administered safely.

The staff recruitment procedures ensured that appropriate pre-employment checks were carried out to ensure only suitable staff worked at the service. Good staffing levels were in place.

Staff were well trained and supported to maintain effective care for people. Staff were all positive about the management in place, and were happy with the support they received.

Staff had developed caring and understanding relationships with the people they supported and knew their routines and preferences well. People's independence was respected and promoted where possible and staff enjoyed working with people.

People's consent was gained before any care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice

People were involved in their own care planning and were able to contribute to the way in which they were supported. A process was in place which ensured people could raise any complaints or concerns, which

were acted upon promptly.

People participated in activities, hobbies and events that they enjoyed. Information around the home was in an accessible format to help people understand information and make choices.

Audits and quality checks had been completed and had consistently identified where improvements were needed. Risks were known by staff and were mitigated against. Care records were up to date and person centred.

The five questions we ask about services and what we found