Pendlebury Court Care Home

People's needs were not always assessed to ensure their needs were met by effectively trained staff. People were not always involved in meal planning and did not always have regular access to drinks throughout the day.

Governance systems were not always effective in identifying areas where quality and safety of care had been compromised.

People were not always supported to follow interests or social activities. We have made a recommendation about providing person-centred activities.

People were not always supported in a meaningful way by staff.

People were not always involved in care reviews and this practice was inconsistent. People's communication and information needs were not consistently met. People felt able to make a complaint and felt this would be investigated, however this was not always recorded.

People were supported to have independence and make choices. There were enough staff to ensure that people's needs were met safely. People were protected from abuse and people told us they felt safe. Practices were in place to ensure prevention and control of infection protected people.

People received good outcomes for their health and wellbeing. Staff worked well with other health and social care professionals to achieve this. People were supported in an environment suitable for their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's privacy and dignity was respected. People and their relatives felt the staff were helpful and kind

when interaction did occur.

Staff knew how to work with other professionals to ensure people had a comfortable and dignified death.

People, relatives and staff knew who the registered manager was and felt they were approachable. People, their relatives and visiting health and social care professionals were invited to give feedback and the provider then used this information to inform changes. The provider was transparent, open and collaborative with external agencies.