SENSE - 509 Leeds and Bradford Road

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using the service People were supported safely and protected from harm. There were systems in place to reduce the risk of abuse and to assess and monitor potential risks to people.

The management of medicines was safe. Risk assessments had been completed and were regularly reviewed. Incidents and accidents were managed effectively; lessons were learned to prevent future risks.

Staff were skilled and experienced to meet the needs of people who used the service. Staff completed training, supervisions and appraisals.

People said staff were kind and caring. Staff treated people with respect and maintained their dignity. People were involved in decisions about their care. People's right to privacy was maintained by staff.

Staff understood people's likes, dislikes and preferences and people were offered choices about their care. Staff were provided with specific guidance for how to communicate with people that were unable to verbalise their needs.

People were involved in meal choices and supported to maintain a balanced diet. Health needs were regularly monitored, and staff followed the advice health care professionals gave them.

Staff understood their responsibilities in relation to the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

A complaints system was in place and complaints were managed effectively. People told us they knew how to complain if needed.

The provider had quality assurance systems to monitor the quality and safety of the care provided. People were asked for their views and the provider engaged with other agencies and services to improve their knowledge of good practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk