SENSE - 163 Newington Road

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to make day to day choices and set goals and aspirations. When decisions needed to be made on people's behalf staff followed appropriate processes to ensure decisions made were in the person best interest.

Right Care: Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. People's care, treatment and support plans reflected their range of needs and staff knew people's needs well.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. Safe recruitment processes were followed. People received their medicines as prescribed and medicines were managed safely. The service was clean, and people were protected from the risk of infection.

Right Culture: Staff were motivated and felt well supported. There was a positive culture at the service and people benefited from being supported by happy staff which was reflected in the atmosphere at the service. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. People and those important to them were involved in planning their care.

When incidents occurred, these were reported, and action was taken to reduce the risk of incidents re- occurring. Regular audits were undertaken to ensure the quality of the service was maintained. The service worked well in partnership with other health and social care providers such as occupational therapists to ensure people were well supported and safe.