Park House

We found the following examples of good practice.

● The people who used the service had been consulted and kept informed throughout the COVID-19 pandemic. Associated person-centred care plans and risk assessments were in place and consent had been sought for testing and vaccinations. People had been consulted on whether they wished to remain as one household or spilt into smaller bubbles. ● Staff had supported the people who used the service to keep in regular contact with those they loved. A variety of methods were in place as per government guidance including outdoor visits, indoor visits, window visits, virtual video calls, letters, photographs and emails. A social media site for the home was updated regularly to provide reassurance to family members. ● The service had robust policies and procedures in place relating to infection prevention and control that we observed being adhered to during our inspection. They were in line with all current government guidance. ● There was clear signage in place for all visitors to the home that explained what processes were in place to ensure they did not introduce and spread COVID-19. We saw these being adhered to during our inspection when district nurses visited the service. We saw a symptom check was completed and that evidence was sought of a recent and clear negative COVID-19 result from a lateral flow test as required by current government guidance. ● The home was visibly clean throughout with procedures in place to ensure all areas were effectively cleaned on a regular basis. A person who used the service told us their room was cleaned every day and that it always remained clean and hygienic. ● Staff demonstrated good knowledge in infection prevention and control and staff leads for this topic were in place. We saw that social distancing was in place and that staff wore personal protective equipment (PPE) as per government guidance. A staff member was able to correctly explain how to don and doff PPE.

The five questions we ask about services and what we found