Park House

Risks to people were assessed and mitigated to reduce the risks of abuse and avoidable harm. Staff were available to provide people with support when required. Recruitment of staff was done safely. People received their medicines as prescribed and ongoing checks on medicines management reduced risks. Infection control processes reduced the risks of cross infection. We identified some issues with the cleanliness of showers in people's en suite facilities, this was addressed by the registered manager. Systems were in place to learn lessons from incidents and these were used to reduce future risks.

Staff received training and support to meet people's needs effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs relating to their health and diet were assessed and met.

People received support from staff who treated them with respect and kindness. People's rights to privacy, dignity and independence were being met.

People's needs were assessed, planned for and staff received guidance on how these needs were met. People were involved in their care planning and their preferences were respected, this included their end of life decisions. People were supported to access social activities which interested them. There was a complaints procedure in place and concerns and complaints were addressed.

The service had governance systems which assessed and monitored the service people received. The service had an open and empowering culture and staff and people using the service were consulted about the service provided.