Sunrise Nursing Home

Risks in the environment such as those from hot water had not all been identified. Not all areas within the home or furnishings were well maintained to facilitate good infection and control procedures. There were inaccuracies and gaps in recording of care delivery. The deployment of staff at lunchtime did not ensure that people were appropriately supported. The manager and provider immediately responded to some of the issues that we had identified but systems had not been sufficiently robust in that they had not been previously identified and resolved.

People and their relatives described positive relationships with the staff and management team. They told us that they were supported by a kind and friendly staff team who knew them well.

There were clear processes in place to manage people's medicines. People had access to healthcare services and appropriate referrals were made when their needs changed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had choice and opportunities were provided to pursue interests and engage in social activities.

People and their relatives told us they were involved in planning their care and were asked for their feedback about the quality of the service.