Saffrons Care Home
- Care home
- 20 beds
- No nursing
- Registered since 2018
- Eastbourne, East Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
39 of 258
rated care homes in East Sussex are rated Requires improvement, like this one.
Saffrons Care Home: inspection record
Rated Requires improvement in July 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Orchardown Rest Home (Good, 0.1 miles away) and St Anne's Residential Care Home (Good, 0.3 miles away).
Nearest care homes:
- G Orchardown Rest Home Good, 0.1 miles away
- RI The Chase Rest Home Requires improvement, 0.1 miles away
- RI Eastbourne Grange Requires improvement, 0.3 miles away
- G St Anne's Residential Care Home Good, 0.3 miles away
- G Hartfield House Rest Home Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 July 2026 (assessment visit 13 April 2026). Quoted under the Open Government Licence.
Date of assessment: 22 April to 30 April 2026
Saffrons Care Home is a residential care home for up to 18 older people. At the time of inspection there were 18 people living at the service. Accommodation was provided over 3 floors, all of which were accessible by a lift. This inspection was prompted by the age of the previous rating. At our last inspection in January 2019, the service was rated Good, at this inspection it has changed to Requires Improvement.
- Safe Good
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
People’s care plans and risk assessments did not always reflect their assessed needs. Additionally, people and their relatives were not actively involved in developing and reviewing care plans. People were not always involved in making decisions about their care. Assessments of mental capacity lacked robust evidence and information to support informed decision making, and best interest discussions had not been recorded.
People‘s food choices were limited and there was a lack of variety. Meals were not always nutritionally balanced or appealing. Audits and quality assurance systems were in place. However, actions were not always followed up. The provider was in breach of the regulation relating to governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
Staff and the registered manager knew people well and understood their needs, which helped to mitigate risk. People were encouraged to maintain their independence whilst promoting choice of their care. People were treated with dignity and respect. People were supported by a consistent staff team who were trained and competent to carry out their role. Staff and the registered manager worked collaboratively with professionals.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Policies were kept up to date and in line with relevant legislation. The environment was clean, tidy, and free from risk of harm but there had been an active pest outbreak which was in being managed by external pest control services. The provider had invested in the building and working was being taken to improve external and internal appearance.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were safe and protected from avoidable harm.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.
At our last assessment we rated this key questionGood. At thisassessmentthe rating has changed toRequiresImprovement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires improvement. At this assessment the rating has remained the same.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of the regulation relating to governance.
Questions to ask when you visit
- Effective was rated Requires improvement on 1 July 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 1 July 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 1 July 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Alicja Klamann
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 5 March 2021. Latest assessment published 1 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- South Coast Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 09626745 (opens Companies House)
South Coast Care Homes Limited runs 6 services in England, 2 of them in the South East. 2 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by South Coast Care Homes Limited
- G Elton Park Care Home Good. Care home, Suffolk, East of England
- G Hartfield House Rest Home Good. Care home, East Sussex
- RI St George's Witham Nursing Home Requires improvement. Care home with nursing, Essex, East of England
- RI Sunrise Nursing Home Requires improvement. Care home with nursing, Suffolk, East of England
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Saffrons Care Home provide nursing care?
- No. The Care Quality Commission lists Saffrons Care Home as a care home without nursing.
- How many beds does Saffrons Care Home have?
- The Care Quality Commission's register lists 20 beds at Saffrons Care Home.
- When was Saffrons Care Home last inspected?
- The Care Quality Commission's latest rating for Saffrons Care Home was published on 1 July 2026.
- Who runs Saffrons Care Home?
- Saffrons Care Home is run by South Coast Care Homes Limited. It runs 6 services in England, 2 of them in the South East.
- What is Saffrons Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 July 2026.
Contact
- Phone
- 01323 720430
- Address
- 20 Saffrons Road, Eastbourne, BN21 1DU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Orchardown Rest Home (Good, 0.1 miles away) and St Anne's Residential Care Home (Good, 0.3 miles away).
Nearest care homes:
- G Orchardown Rest Home Good, 0.1 miles away
- RI The Chase Rest Home Requires improvement, 0.1 miles away
- RI Eastbourne Grange Requires improvement, 0.3 miles away
- G St Anne's Residential Care Home Good, 0.3 miles away
- G Hartfield House Rest Home Good, 0.4 miles away