Maynell House

People were provided with a safe service and systems in place reduced the risks of abuse and avoidable harm. People received their medicines when they needed them.

Staff were available to provide support where required and staff were recruited safely. Staff were caring in their interactions with people. People's independence, privacy and dignity were promoted and respected.

The home was clean and hygienic. There was a programme of refurbishment being undertaken to ensure the service was well maintained throughout.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's views about the service were valued and used to drive improvement.

People had access to activities which reduced the risks of boredom and isolation. People were supported to maintain contact with their friends and family, including visits.

People's care needs and preferences were assessed prior to moving into the service and the assessments were used to inform their care plan, which were kept under review. Care plans identified the care and support people required and the choices they made in how they wished to live their lives, including end of life decisions and how they wished to receive care and support.

People received support with their dietary and hydration needs. Support to access health professionals was provided, where required. The service worked in partnership with other professionals involved in people's care to ensure they received consistent care and support.

The registered manager had an oversight of the service, and a programme of monitoring and audits

supported them to identify shortfalls and address them.