Wirral Christian Centre Trust Limited

A range of new audits had been implemented to help monitor the quality and safety of the service. They were completed regularly and when issues had been identified, they had been addressed. However, they did not highlight the medicine issues we found during the inspection.

People and their relatives told us Orton House was a safe place to live. There were enough staff available to support people in a timely way, who had been safely recruited and were knowledgeable about safeguarding procedures. One person told us, "I'm happy here. The staff are wonderful, they're caring, they're all lovely. I'm perfectly safe."

Individual risks to people had been assessed and measures taken to reduce any identified risks. Most people's records were up to date and guided staff on how best to support people. People's temperatures were monitored to check for any potential early signs of COVID-19, but these checks needed to be increased to twice daily in line with government guidance.

Infection control arrangements were in place to prevent and mitigate the risk of COVID-19. Appropriate personal protective equipment (PPE) was available and staff were seen to use this appropriately. There was a COVID-19 testing schedule in place in line with government guidance. The provider had systems in place to ensure the vaccination as a condition of deployment regulation was met.

Feedback regarding the management and quality of service people received was extremely positive from staff, people living in the home and their relatives. Everybody described improvements that have been made within the home. One relative told us, "Since the new manager came it's improved by leaps and bounds." Staff said they enjoyed their jobs, were well supported and would recommend the home. The registered manager was very responsive to the feedback provided during the inspection.