The Leylands - Residential Care Home

Quality checks in place did not always identify where there were gaps in recruitment files. Checks did not always identify where documentation had been completed inconsistently or where records had not been completed accurately.

People told us they felt safe and staff understood how to keep them safe. Improvements had been made to medicines systems since the last inspection and people's medicines were stored and administered safely. Risk assessments were in place that guided staff on how to meet people's needs safely and staff followed them. People were supported by a sufficient number of staff to meet their needs safely. The home environment was clean and systems were in place to reduce the risk of infection.

Medicines audits were comprehensive and effectively checked whether medicines were being stored and administered safely. The registered manager and staff were clear about their roles and a positive and supportive culture was evident in the home.

People and relatives told us the registered manager and senior staff were approachable. Staff were able to engage with the service through supervision and team meetings. The provider worked proactively to improve care at the service and shared learning with other care home managers through local engagement groups.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.