Cranwell Court

People were supported by staff who had good knowledge of safeguarding and how to keep people safe from abuse. Risks to people had been assessed and action were taken to mitigate risks as far as practicable. People received support with their anxieties and behaviours that may challenge others and staff were trained to support people in this area. There were enough suitably trained staff to support people and recruitment checks were completed in line with legislation. Staff supported people safely with their medicines. The service was clean, and staff followed good infection control procedures. Incidents and accidents were reviewed, and actions were taken if there was any area for improvement.

The registered manager promoted a positive culture at the service and staff were supported to empower people to achieve their goals. The registered manager and senior staff completed audits to monitor the quality of the service and acted if improvements were needed. Feedback was collected from people, relatives and the staff team and used to inform what happened at the service. The registered manager and staff team worked well with health professionals and external stakeholders to ensure that people received the correct support.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were kept at the centre of their support and all the decisions made about their care. Staff and managers had a passion for promoting people's independence. There was a focus on supporting people to live their lives free from restrictions and restrictive practices. People were supported to celebrate their achievements and achieve good outcomes.

Rating at last inspection The last rating for this service was good (published 24 May 2019).