Wyboston Lodge

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff had an understanding of safeguarding procedures and knew who to contact if they needed to report any concerns. There were enough staff deployed to support people, so people were not at risk of harm. There was a system in place to learn lessons from incidents or accidents.

Care plans were in place which guided staff to provide support that met people's needs which were in line with their preferences.

Leadership of the service was good. Quality assurance systems were in place, the management team always worked collaboratively with external health and social care professionals. People, relatives and others were asked for their views about the service. Staff felt their views were listened to.

Staff received a suitable induction, training or support to ensure they were able to effectively meet people's needs.

People told us that staff were caring and kind and that they tried to do their best for the people they were supporting. People were comfortable with the staff and enjoyed their company.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.