The Manor House

Assessments of people's needs were carried out prior to them moving to the home. New staff attended an induction and completed training relevant to their role. Staff supported people to maintain a healthy nutritional intake. Timely referrals were made to healthcare professionals when people became unwell. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for in a way which upheld their privacy and respected their dignity. Staff knew people's care needs well and offered reassurance to people in times of unease.

People's individual needs and preferences were planned for and was regularly reviewed. There was a lack of planning for people's end of life care. Provisions were in place to ensure people received visits from relatives and maintain their interests. Complaints were responded to appropriately.

There was a positive culture within the service and people enjoyed living in the service. Staff were clear about their roles and the registered manager was a visible presence throughout the home. People, their relatives and staff were involved in developing the service. Staff worked with other organisations to promote positive outcomes for people.