Olive House
- Care home
- 45 beds
- No nursing
- Dementia care
- Registered since 2010
- Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
173 of 288
rated care homes in Norfolk are rated Good, like this one.
Olive House: inspection record
Rated Good in January 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Oaks Good, 1.4 miles away
- G Saxlingham Hall Nursing Home Good, 2.5 miles away
- G The Hollies and Hollies Lodge Good, 2.6 miles away
- G Carleton House Care Home Good, 3 miles away
- G The Mayfields Care Home Good, 3.4 miles away
About the service
From the Care Quality Commission's inspection report published 12 January 2023. Quoted under the Open Government Licence.
Olive House is a residential care home providing personal care to older people, some were living with dementia. The service can support up to 45 people and 40 people were resident when we visited. Olive House is a purpose-built single storey care home, all bedrooms had en-suite bathrooms. There is one main dining room and several lounge areas. There is access to safe outside space.
What inspectors found
People were living in a purpose-built care home that was well designed for access, but was in need of upgrade. There were plans in place to address this. Cleanliness was evident with good systems in place to prevent infections. This will further be enhanced by the developments planned for the laundry.
Read the rest of CQC's summary
Care planning had improved, however there was a need for consistency in care plans when reviewed. The system used required several paper sections to be updated when needs had changed. This will not be an issue once the transfer to electronic recording is complete.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were happy at Olive House and felt well cared for. People received prescribed medication safely. There were sufficient, suitably recruited staff that knew people well.
A new manager had recently been appointed. There were effective systems in place to monitor, respond and drive improvements within Olive House. People were involved and listened to.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Rachel Gee
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 12 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Healthcare Homes Group LimitedBrand: Healthcare Homes
- Ownership type
- Organisation
- Companies House number
- 05507277 (opens Companies House)
Healthcare Homes Group Limited runs 29 services in England, 27 of them in the East of England. 25 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by Healthcare Homes Group Limited
- O Foxgrove Residential Home Outstanding. Care home, Suffolk
- O Meadow House Nursing Home Outstanding. Care home with nursing, Norfolk
- G Aldringham Court Good. Care home with nursing, Suffolk
- G Barking Hall Nursing Home Good. Care home with nursing, Suffolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Olive House provide nursing care?
- No. The Care Quality Commission lists Olive House as a care home without nursing.
- How many beds does Olive House have?
- The Care Quality Commission's register lists 45 beds at Olive House.
- When was Olive House last inspected?
- The Care Quality Commission's latest rating for Olive House was published on 12 January 2023.
- Who runs Olive House?
- Olive House is run by Healthcare Homes Group Limited. It runs 29 services in England, 27 of them in the East of England.
- What is Olive House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 January 2023.
Contact
- Phone
- 01508 471718
- Address
- Olive Avenue, Newton Flotman, Norwich, NR15 1PF Map (opens Google Maps)
Compare nearby
- G The Oaks Good, 1.4 miles away
- G Saxlingham Hall Nursing Home Good, 2.5 miles away
- G The Hollies and Hollies Lodge Good, 2.6 miles away
- G Carleton House Care Home Good, 3 miles away
- G The Mayfields Care Home Good, 3.4 miles away