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Only essential visits were being facilitated at the time of our inspection such as for end of life care. All visitors to the service had their temperature checked, undertook a COVID-19 test, completed a health questionnaire and were provided with personal protective equipment (PPE).

Visits were to be re-introduced by appointment only, with times allocated to avoid potential infection transmission with other visitors and to allow for the visiting area to be thoroughly cleaned between visits. All families had been sent a letter to inform them of the proposed new arrangements for visiting.

The provider had developed policies and procedures in response to the COVID-19 pandemic. Risks to people and staff in relation to their health, safety and wellbeing had been thoroughly assessed.

PPE was placed throughout the service, with ample supplies available. Staff were seen to be maintaining social distance and adhering to the PPE guidance and protective measures in place.

The service was clean and hygienic. Robust cleaning schedules were in place. People's rooms and areas frequently touched by people and staff such as door handles were cleaned regularly and deep cleaning took place weekly. This helped reduce the risk of infections and cross contamination.

The five questions we ask about services and what we found