Park House Residential Home

The service was housed in an older building over three floors.

People felt safe and there were enough staff to meet people's needs. Risks were assessed, and measures put in place to manage them safely. Procedures were in place to recruit staff safely. People were supported with their medicines safely.

We found that staff knew people well and understood the ways in which they liked to be supported. We did however make a recommendation to review care planning and ensure that it included person centred details. End of life care planning was basic and needed further development to ensure plans were fully person centred. The key question of 'was the service responsive?' was rated as required improvement.

Staff were positive about their training and support and felt able to discuss any concern or issues with the registered managers. People were supported nutritionally and were able to see the GP when needed. We made a recommendation in relation to the environment of the home to ensure all hazards were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was well led with two registered managers in place. There was a positive culture within the home and staff were positive about working there. The registered managers were aware of their responsibilities in line with their registration. There were systems in place to monitor the quality of the service provided.