Beaufort Hall Nursing Home

There had been workforce pressures within the service when on occasions the home was staffed below expected numbers due to staff absence. The registered manager and the team had tried to cover the shortfalls including contacting staff agencies.

Staff received training on how to keep people safe and what to do if they had concerns. Medicines were administered safely. Since the last inspection, the provider had made improvements to their recruitment processes to ensure appropriate checks had been carried out before staff were employed.

The provider was following government guidance to prevent people and visitors to the home spreading COVID-19 infection. The provider kept in touch with relatives through regular emails, telephone calls and newsletters. Visits to the home were promoted and in line with government guidance. We observed good infection control measures were in place. The home was clean and free from odour. Staff were wearing appropriate personal protective equipment (PPE).

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in their care and consulted on how they wanted to be supported. Regular meetings were held with people to gain their views on the service and make improvements. People were consulted about what they wanted to eat.

There were systems in place to monitor the quality of the care and support. The provider regularly visited the service to drive improvements and support the registered manager and the staff. Improvements had been made to ensure incidents, accidents and allegations of abuse were reported in a timely manner in response to a breach of regulation found at the last inspection.