Oak Bank Residential Home

We found the following examples of good practice. Procedures were in place for staff and visitors on entry to the service to minimise the risks of infection transmission. This included taking temperatures and the wearing of personal protective equipment (PPE). The provider had decided to change the entry for staff to the service to enable a more effective route into the building.

A visiting policy was in place which was flexible to individuals. Balancing people's wellbeing whilst ensuring robust systems to minimise risk of infection to people and visitors.

The service had good stocks of PPE and appropriate donning and doffing areas.

Staff had received training in infection control, including handwashing and how to use PPE. Staff were clear on procedures in place and felt well supported by the registered manager and provider.

The service was spacious which enabled social distancing to be maintained within the lounge area. People's rooms were large and individualised. People enjoyed spending time in their own spaces.

People were being supported to access the local community safely and maintain their interests.

Regular COVID19 testing was carried out for people and staff. Where people lacked capacity to make specific decisions appropriate assessments had been conducted. The provider was aware of the actions to take in the case of a positive test.

Further information is in the detailed findings below.

The five questions we ask about services and what we found