Hillside

People's experience of the service and what we found:

Right support: Staff were recruited safely, there were sufficient numbers of staff with the necessary training to support people safely and meet their needs. People were protected from the risk of abuse and relatives told us they felt the service was safe. Risks to people and staff had been assessed and people's care plans were regularly reviewed and updated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care plans provided information about people's choices and preferences, we found detailed information to guide staff on how to support people with their daily routines. Staff training was relevant and up to date and included specific training to meet people's individual needs. People were supported to access healthcare and staff had a good understanding of guidance external professionals had provided.

Right Culture: People were fully included and respected by staff at Hillside. Staff understood people and were skilled at supporting them to make choices. People were supported to pursue hobbies of interest to them and maintain relationships with their friends and relatives. The provider and registered manager had a robust quality assurance system in place which ensured all aspects of the service were regularly audited, findings from these audits were shared with staff to drive improvements when required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for the service under the previous provider was good (published 17 September 2018).