Brockholes Brow - Preston

Improvements had been made to the processes in place to manage risk. People benefitted from regular assessments and reviews of individual risk and were supported by staff who knew the help people needed to promote their safety. People lived in a clean and hygienic environment and staff followed processes to minimise the risk and spread of infection. People received medicines safely from staff who were trained and competent to administer medicines. Systems were in place to protect people from abuse and harm. Staff were recruited safely, undertook training and were deployed so people received support when this was needed or requested. People lived in an environment that was well maintained and equipment was also checked appropriately, to ensure its safety.

Improvements had been made. Care provided was individualised and person centred. People’s needs were assessed and care plans were developed to meet those needs. Reviews of care were regularly carried out and if required, external health professionals were involved to ensure care and support met best practice guidelines. Staff worked closely with external health professionals and delivered care according to health professional’s instructions. If people had individual dietary needs, these were accommodated and regular monitoring of people’s health took place to promote their wellbeing. People (or their representative) were involved in care planning and consent was sought before care was delivered. If restrictions were required, the service followed a legal framework to ensure these were lawful.

Improvements had been made. People were supported by staff who were caring and respectful and promoted people’s human rights. Care records were person centred and written in a respectful way that placed the person at the centre of their care. People were involved in decision making and were able to shape their care, lives and the environment. Staff actively supported people in following their own interests and forming friendships and relationships.

Improvements had been made. People were involved in their care. Care was designed and delivered to meet people’s individual needs and was accessible to people when they needed it. The service worked closely with other health and social care professionals to provide a consistent service that was tailored to individual needs and preferences.

Improvements had been made. People could be assured that governance systems were designed, used and monitored to improve the service provided. Any lessons learned were identified and shared with staff. Staff were supported by the management team and communicated changes and good practice to them to support positive outcomes for people. There was an open culture and team working was evident.