Three Elms

There had recently been an outbreak of COVID-19 at the service with some people and staff testing positive for COVID-19. The outbreak was safely managed in line with government guidance.

Safe visiting procedures were followed. All visitors were required to show evidence of a negative lateral flow test, have their temperature taken and complete a medical questionnaire. Visitors told us they were kept informed about visiting arrangements and that staff had contacted them during the outbreak to keep them informed about the wellbeing of their relative.

Staff were provided with the most up to date infection prevention and control (IPC) guidance and were trained in IPC including how to safely use and remove personal protective equipment (PPE). There was a good stock of PPE available to staff and they used and disposed of it safely.

Testing for COVID-19 was carried out for people living at the home and staff at the required intervals and testing records were maintained.

Cleaning was being managed throughout the home in accordance with government guidelines and most parts were clean and hygienic.

The five questions we ask about services and what we found