Westcliff Lodge Limited

The assessment was completed to follow up on the last assessment on the 28 and 30 May 2025 to see if improvements had been made. At the last assessment the service was rated inadequate and had been in breach of legal regulation in relation to person centred care, safe care and treatment, suitability and safety of premises and equipment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.

Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. Risks were assessed and identified and actions put in place to mitigate these risks. Care was planned in a person-centred way to support people’s wellbeing and engagement with social activities. Infection prevention control practices had improved, and the environment and equipment were well maintained, cleaned and stored appropriately.

People were supported to take their medicines by staff who had the correct skills to support them. Safeguarding events were raised appropriately and lessons learned were shared from accidents and incidents. There were enough staff who had received appropriate training to meet people’s needs. People were cared for by staff who had been recruited and employed after appropriate checks had been completed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The culture had improved at the service with the provider and registered manager taking measures to improve governance and oversight at the service.

This service has been in Special Measures since 30 May 2025. The provider demonstrated improvements had been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.