Phoenix House
- Care home
- 9 beds
- No nursing
- Registered since 2017
- Central Southend-on-Sea, Southend-on-Sea, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
67 of 76
rated care homes in Southend-on-Sea are rated Good, like this one.
Phoenix House: inspection record
Rated Good in January 2020, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Compare nearby
- G The Grange Good, less than 0.1 miles away
- G Westcliff Lodge Limited Good, less than 0.1 miles away
- G Astral Lodge Residential Home Good, 0.1 miles away
- G Britannia Lodge Good, 0.1 miles away
- RI Sands Lodge Requires improvement, 0.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 13 January 2021. Quoted under the Open Government Licence.
Phoenix House is a residential care home providing personal care and accommodation to people with learning disabilities or autism. The service can support up to nine people. At the time of inspection, nine people were being supported by the service.
Read the rest of CQC's summary
We found the following examples of good practice.
A visitors protocol was in place and everyone was temperature tested, completed hand disinfection prior to entering the home and completed a declaration of health.
People who came into communal areas were monitored by staff and all communal areas cleaned thoroughly after use. Staff actively encouraged people to be occupied in their own rooms throughout the day whilst isolating.
The registered manager was pro-active in following recommendations from the local authority. Infection control champions supported the registered manager to ensure infection control practices met required standards.
The service used people's individual communication methods in its approach to supporting people with learning disabilities to understand why the pandemic meant changes to their day to day lives.
The registered manager told us that the staff team has been consistent and they are proud of their efforts to keep people safe.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Carrage Bgwereketai
- Registered with the CQC since
- What it provides
- Care home service without nursing, Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 13 January 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Newhaven Care Limited
- Ownership type
- Organisation
- Companies House number
- 10683519 (opens Companies House)
Getting help from Southend-on-Sea City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southend-on-Sea City Council
- Ask for a care needs assessment
- Phone: 01702 215008 (choose option 5, then option 1)
- Support for carers
- Paying for care: Southend-on-Sea City Council
Checked on the council's website, November 2026.
Common questions
- Does Phoenix House provide nursing care?
- No. The Care Quality Commission lists Phoenix House as a care home without nursing.
- How many beds does Phoenix House have?
- The Care Quality Commission's register lists 9 beds at Phoenix House.
- When was Phoenix House last inspected?
- The Care Quality Commission's latest rating for Phoenix House was published on 18 January 2020.
- Who runs Phoenix House?
- Phoenix House is run by Newhaven Care Limited.
- What is Phoenix House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 January 2020.
Contact
- Phone
- 01702 337057
- Address
- 124 Crowstone Road, Westcliff On Sea, SS0 8LQ Map (opens Google Maps)
Compare nearby
- G The Grange Good, less than 0.1 miles away
- G Westcliff Lodge Limited Good, less than 0.1 miles away
- G Astral Lodge Residential Home Good, 0.1 miles away
- G Britannia Lodge Good, 0.1 miles away
- RI Sands Lodge Requires improvement, 0.1 miles away