Westerham Place Residential Care Home

At the last inspection in November 2015 the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good.

People were protected from abuse. Risks to people were assessed and minimised. There were sufficient numbers of staff in place to keep people safe and meet their needs. People received their medicines safely. People were protected by the prevention and control of infection where possible. Accidents and incidents were managed effectively.

People's needs and choices had been assessed when they started using the service. Staff were trained and their skills and competencies checked by the registered manager. People were supported to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were seen to be kind and compassionate towards people. People and their relatives were involved with making decisions about care and support. People were treated with privacy and dignity.

People received care that was personalised to their needs. People were supported to take part in meaningful activities and to engage with the local community. People were encouraged to raise concerns or complaints.

There was an inclusive, open and transparent nature to the service. The registered manager understood the legal requirements of their role. The service had an effective system of checks in place which were used to assess the quality of care provided by staff. The service worked in partnership with other agencies to ensure care was provided in a joined up way.

Further information is in the detailed findings below

The five questions we ask about services and what we found