Starmount Villa Residential Care Home

People's experience of the service and what we found: People and their relatives spoke highly of the management and staff and the quality of care and support they received. People were supported to follow routines of their choosing. Activities and opportunities were provided both in and away from the home offering variety to people's day as well as promote their well- being. Staff knew people well and were described as caring and respectful. Our observations supported what we had been told.

Care plans were personalised with information about people's individual needs and wishes. Where risks had been identified these had been assessed and planned for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Meals times were a social occasion and people were encouraged to attend the dining room and meet with their friends. People said a good choice of meals were provided, which they enjoyed. Kitchen staff understood the dietary needs of people and additional advice and support was sought where people were at nutritional risk.

People's health and wellbeing were regularly monitored with the involvement of relevant health care professionals. Safe systems were in place for the management and administration of people's medicines.

Safe recruitment procedures were in place. Good staffing levels were provided, with clear designated roles and responsibilities. Staffing levels were kept under review to ensure changing needs were appropriately met. Staff received relevant training and support to carry out their role and responsibilities.

Suitable arrangements were in place to ensure the premises and equipment were kept safe. Good hygiene standards were maintained, and relevant guidance was adhered to help minimise the risk of cross infection.

Systems were in place to monitor and review the quality of service provided. The management team had identified areas of improvement to further enhance the service. Staff, people, and their relatives said they were confident in the management and leadership at the home and felt any issues brought to their attention would be addressed.

Systems and processes were in place to deal with any safeguarding concerns and complaints. People and their visitors said they felt able to raise any issues with the staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk