Laburnum Lodge

We found the following examples of good practice:

• There was an excellent procedure in place at the reception area, which was clearly communicated to professional visitors. This helped ensure people were aware of the current requirements and helped minimise the spread of any infection. • The service had developed good relationships with people's family members and kept in regular contact with them to ensure they were fully informed of all current guidance. • The service had followed guidance well and managed to contain outbreaks and learn lessons to inform any further issues. Staff responded calmly to any potential issues and had gained a better understanding of infection prevention and control. • Joint working with clinicians had worked well and a mutual respect and acknowledgement of strengths and skills was evident.

Further information is in the detailed findings below.

The five questions we ask about services and what we found