Home Support Reablement Service
- Home care
- Dementia care
- Registered since 2016
- Central Bolton, Bolton, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
3 years
since the latest rating was published.
39 of 42
rated home care services in Bolton are rated Good, like this one.
Home Support Reablement Service: inspection record
Rated Good in December 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Bridges Family Support Service - Bolton Council Outstanding, less than 0.1 miles away
- G EdenCare Support Services Limited Good, 0.4 miles away
- – Bolton Supported Living No overall rating, 0.5 miles away
- G 1-3 The Courtyard, Unit 24 Good, 0.6 miles away
- G Helping Hands Bolton Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 30 December 2023. Quoted under the Open Government Licence.
Home Support Reablement Service is a domiciliary care service providing a time limited period of assessment and rehabilitation for in their own houses and flats in the community for support with personal care. At the time of our inspection there were 106 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, the service was providing personal care to 106 people.
What inspectors found
People felt safe and staff knew what to do if they thought people were at risk. Staff managed people's medication safely. Staff recruitment processes were robust and staffing levels ensured people's needs were met by familiar staff. The provider followed current infection prevention and control guidance.
Read the rest of CQC's summary
The provider had recently implemented innovative discharge planning processes to reduce the risks of people being readmitted to hospital, through joint working groups which included healthcare professionals. People's health and nutrition needs were supported, and staff were aware of their responsibility to promote people's rights. The provider had access to a range of services to support people's communication needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's needs were reviewed throughout their rehabilitation programme, and staff were trained to provide support whilst promoting independence and assessing for on-going support needs. Staff approaches promoted dignity & respect. People were involved in decisions about their support needs.
People were happy with their support and felt they could talk to staff if they had concerns. The provider had systems in place to learn from issues as they arose, and outcomes were communicated to staff. People had ongoing access to healthcare professionals, and guidance was shared with staff in a timely manner.
Systems were in place to monitor quality and safety. The registered manager audited support records, including accidents and incidents, to assure themselves of quality. The provider sought regular feedback from people to improve their support. Lessons were learned when concerns were raised, and these outcomes were communicated to staff. Staff worked well in partnership with other agencies to deliver effective support.
At the time of the inspection, the location did not care or support anyone with a learning disability or autistic people. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Natalie Taplin
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 30 December 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bolton Council
- Ownership type
- Organisation
Bolton Council runs 4 services, all in the North West. 4 are rated Good or Outstanding.
Other services run by Bolton Council
- O Bridges Family Support Service - Bolton Council Outstanding. Home care, Bolton
- G Laburnum Lodge Good. Care home, Bolton
- G Wilfred Geere House Good. Care home, Bolton
Getting help from Bolton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bolton Council
- Ask for a care needs assessment
- Phone: 01204 337860
- Support for carers
- Paying for care: Bolton Council
Checked on the council's website, November 2026.
Common questions
- Does Home Support Reablement Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Support Reablement Service.
- When was Home Support Reablement Service last inspected?
- The Care Quality Commission's latest rating for Home Support Reablement Service was published on 30 December 2023.
- Who runs Home Support Reablement Service?
- Home Support Reablement Service is run by Bolton Council. It runs 4 services, all in the North West.
- What is Home Support Reablement Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 December 2023.
Contact
- Phone
- 01204 338375
- Address
- Castleton Street, Tonge Moor, Bolton, BL2 2JW Map (opens Google Maps)
Compare nearby
- O Bridges Family Support Service - Bolton Council Outstanding, less than 0.1 miles away
- G EdenCare Support Services Limited Good, 0.4 miles away
- – Bolton Supported Living No overall rating, 0.5 miles away
- G 1-3 The Courtyard, Unit 24 Good, 0.6 miles away
- G Helping Hands Bolton Good, 0.6 miles away