Bridges Family Support Service - Bolton Council

At our last inspection we rated the service outstanding. At this inspection we found the evidence continued to support the rating of outstanding and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People we spoke with told us they felt safe. The service adhered to the local authority safeguarding children and adults policies. Staff had received appropriate training and updates.

The service continued to have robust recruitment systems in place. The staff team remained at appropriate levels to enable them to meet the needs of the young people who currently used the service.

General and individual risk assessments were in place and the service remained committed to their 'can do' philosophy. Risks were thoroughly assessed and minimised, but the service continued to support people to achieve their full potential and reach their personal goals.

There was an appropriate medicines policy and procedure in place. Medication systems remained robust. Care files included a good range of health and personal information.

The induction programme was robust and training was on-going. The service was working within the legal requirements of The Mental Capacity Act 2005 (MCA).

Staff interactions were warm and friendly and demonstrated respect for all the young people and their families. The service was flexible and person-centred. Support plans and risk assessments were regularly reviewed.

Records were stored securely and staff were aware of all aspects of confidentiality within their work. The service took concerns seriously and listened to families to try to resolve any issues promptly. We saw a number of compliments from both young people and their families.

The registered manager was accessible to staff and families. Appropriate referrals were made to other agencies and excellent partnership working was evidenced. Families felt the connections had a huge impact on enabling them to make contact with those services

Since the last inspection the service had won the local council's 'Best Customer Care' award. The service had an appropriate statement of purpose.

Quality assurance was a high priority and we saw a number of audits, service reviews and competency checks which helped ensure the service continued to operate at a very high standard.

Further information is in the detailed findings below.

The five questions we ask about services and what we found