Richmond Care

People had their care and support needs met by sufficient numbers of suitably trained staff. The care environment was clean and comfortable throughout. Infection control procedures were in place and staff used PPE effectively. Additional cleaning had been introduced during the COVID-19 pandemic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Electronic care plans and risk assessments provided staff with relevant information so that appropriate care could be provided for people. The service had good working relationships with local GP practices and mental healthcare professionals. The service worked in partnership with people, their families and staff. We received positive feedback from people and staff about the service.

The service had good governance arrangements in place and completed regular internal quality checks. When we identified potential weaknesses in the medication audit a more robust tool was immediately adopted. Findings from audits were reviewed by the registered manager and used to drive improvement within the service.