St Joseph's - Manchester

The service operated in a way that demonstrated there was an open and transparent culture at the service.

The home worked in tandem with other health professionals to make sure people received the right care and support to maintain good health. This was a priority for them. People's dining experiences were superb on every day of our inspection and people told us meals were varied and tasty.

People were placed at the heart of the service and they recognised and fully appreciated this. Living at St Joseph's - Manchester had helped people regain a sense of purpose. They were made to feel important and special.

Staff provided excellent care for people approaching the end of their lives, having received guidance and training from expert health professionals. This compassion and support was also extended to family members at difficult times.

The staff and management team showed a genuine understanding and compassion for the people they supported. They continuously sought to improve people's experiences of care and strove to maintain safety and security for all.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The home excelled at supporting people maintain relationships that were already important to them. It also helped bring people together and form new friendships often, though not exclusively, through shared beliefs and a strong faith.

Staff told us they received the leadership and direction they needed. There were regular meetings, supervisions and access to mandatory and bespoke training. Staff felt appreciated by excellent management, who led by example. Staff morale was high as all staff were happy working at the service and felt a valued part of the team.

The service had effective systems of quality assurance in place which continuously assessed and monitored the quality of the service. This included obtaining feedback from people who used the service, their relatives and professionals. The service promoted an extremely person-centred approach and excellent outcomes for the people who used it.

One of the provider's values is the participation in the mission of hospitality to the elderly in a committed on-going way, following in the footsteps of its founder, Saint Jeanne Jugan. People living at St Joseph's - Manchester and their relatives described to us in detail how excellent the home was and the positive impact the service had made to their lives and wellbeing.