Number 9 Anson

People's experience of the service and what we found: People received their medicines as prescribed. We have made a recommendation to follow best practice in observing people taking their medicines.

Care records identified people's preferences, support needs and potential risks. Guidance was provided to manage these risks, which was regularly reviewed. People and relatives were complimentary about the staff and said communication with the home was good. Staff respected people's privacy and dignity. They understood and responded to people's individual needs. The home was clean throughout, and PPE was used appropriately.

Staff were safely recruited and there were enough staff to meet people's needs, including accessing the local community. Staff received the training they needed for their roles. Additional breakaway training was being organised by the registered manager. Staff felt well supported by the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where appropriate, people had advocates to act on their behalf.

People were supported to maintain their health and nutritional intake. Referrals to medical professionals were made appropriately. Where required, people were supported to attend medical appointments.

A quality assurance system was in place, with a range of audits being completed. Incidents were recorded, reviewed and discussed in staff handover meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk