Oakland House Nursing Home

Accidents and incidents were recorded and analysed to support staff in taking actions to keep people safe and to reduce the likelihood of future harm and learn lessons.

Medicines were managed safely and there were close links with health and social care professionals to ensure people's physical and mental health needs were met and changes responded to quickly. The provider had a safe recruitment process in place to ensure appropriate people were employed. The provider was following current national guidance for the management of the COVID-19 pandemic.

Housekeeping staff monitored all areas of the home ensuring high standards of infection prevention and control were delivered and that suitable supplies of personal protective equipment were available. The home was clean and well maintained.

Staff had been best deployed to positively support people during the COVID19 pandemic. People told us they felt safe living at the service. Staff knew how to safeguard people from abuse.

People spoke very highly of staff and said staff were caring. People had established positive relationships with staff and conversations were relaxed and comfortable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.