May Morning

People were safe living at the service. Staff understood how to recognise and report any safeguarding concerns. The registered manager and provider responded to concerns appropriately. Risks to people were assessed and when incidents occurred new assessments made, and measures implemented to reduce the risk of repeated incidents. There were enough staff to support people. Staff had the right skills and received training to support people with their specific needs.

People’s needs were assessed when they started to use the service. If people’s needs changed new assessments were made. Staff reported any changes to people's needs to the registered manager or senior staff. There was good guidance available for staff so they could support people appropriately. Staff sought people's consent when they provided support and assistance. Some people lacked capacity, staff received training in the Mental Capacity Act and understood the principles around it. Advocates were used when people lacked capacity and complex decisions were required.

People were supported to remain as independent as possible, and staff encouraged them to make their own choices. People told us they were able to speak with their family whenever they wished, and staff supported them to maintain contact. People were involved in meetings to make decisions relating to the service such as re-decorating and they were asked to feed back about the activities they wished to do. People told us they could go out as much as they wanted to.

People were not able to share their experience with us relating to this quality statement. Staff told us about certain barriers people had to overcome to ensure they had the same experiences as others. People were supported by staff who understood the importance of promoting equality and human rights. Staff supported people to break down social barriers to enable them to have the opportunities that other people have. People were involved in planning their care and feeding back their views and choices.