Richardson Court

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. People's participation within the local community was encouraged and enabled.

Peoples needs were assessed before they moved in to the service and further assessments made to meet people's needs. Peoples capacity to make specific decisions was assessed and best interest decisions made with the involvement of other important individuals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People chose their own food and drink and staff knew how to support people with specific eating and drinking requirements. Staff were trained and knowledgeable about their roles. People were supported to remain well and healthy.

People's privacy and dignity was respected, people were encouraged to be independent. Peoples diversities were considered and respected. We observed people being encouraged and supported to make their own

choices and decisions. Staff spoke to people in a kind and considerate way, people appeared relaxed in their home and freely moved around the service.

Care plans reflected people's needs, guidance was implemented so staff knew how to offer support in a consistent way. Relatives were communicated with and involved in their loved one's care. People took part in various activities and outings. Peoples communication needs were assessed, and staff knew how to communicate with people in their preferred way. No complaints had been made since the last inspection. A complaints procedure described how people could make a complaint or raise a concern, an easy read version was available.

There was an open and inclusive culture in the service. The registered manager encouraged staff and other individuals to feedback what could change so the service could improve. Monitoring of staff performance was more robust. Auditing was in place which identified any areas of concern and action was taken in response to this.