The Laurels

Medicines were stored and managed safely. There were policies and procedures in place for safe administration of medicines. People received their medicines when they needed them from staff who had been trained and competency checked.

Staff were knowledgeable about the Mental Capacity Act 2005. They knew to seek consent for care and knew the process to help those who lacked capacity to make decisions. People's needs were met by the adaptation and design of the service.

People were protected from abuse. When potential safeguarding incidents occurred, staff followed correct processes and reporting procedures. Staff had received regular safeguarding training. Managers acted to investigate concerns and informed the Local Authority safeguarding team and the Care Quality Commission as required.

Managers understood and complied with their regulatory responsibilities. Care plans were up to date and contained the level of detail needed. Risks associated with people's care had been identified and full risk assessments were in place.

People's care was based on their needs and preferences. People were supported to do things they enjoyed. People were independent and chose how to spend their time. An appropriate complaints system was in place.

People were involved in their assessment to ensure the service could meet their needs. Staff had received the training and support required to enable them to fulfil their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were happy living at The Laurels and liked the staff team who supported them. People were supported to express their opinions about their care. People and staff had positive relationships based on mutual trust. Staff understood people's conditions and needs well and were responsive to these.