Jasmine Court Nursing Home

The provider had systems and processes in place to keep people safe from abuse. However, staff used unsafe practices to support people with their moving and handling needs. Risks to people were not safely monitored and managed to support them to stay safe. Risk assessments lacked detail to provide staff with sufficient guidance as to how the risks posed should be mitigated. De-escalation techniques were not routinely used or considered prior to the use of restraint by staff. Minor improvements were required to the service’s recruitment practices and to some aspects of medicines management. There were enough staff deployed but people’s and relatives’ comments relating to staffing were variable. Although staff had received appropriate training, staff's practice did not always provide assurance they were skilled and competent to effectively apply their learning in their everyday practice.

Information was shared between the service and other agencies to ensure continuity of care. All relevant staff were involved in assessing, planning and delivering people's care and support to understand and meet people's needs.

People were supported to maintain relationships that were important to them. People were supported to maximise and maintain their independence.

People’s care and support promoted equality and ensured they had access to a range of services as required.

Although people told us the service was well managed and led, improvements were required to the service’s quality assurance arrangements as shortfalls identified at this assessment were not routinely identified by the service.