Mountview

Right Support The model of care and setting maximised people's choice, control and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported with their medicines and able to take part in activities in their local area. Risk which was identified was recorded and monitored to keep people safe. The home was kept clean and tidy and staff followed infection control procedures.

Right care: People received care which was person centred and promoted their dignity, privacy and human rights. Staff were kind and compassionate. Each person had an individual care plan detailing their preferences and how to support them if they were in distress. People also had access to a range of health and social care professionals. One healthcare professional said, "The staff responded to my request to work on someone's mouthcare, gradually improving this step by step."

People were kept safe by suitably recruited staff who had received the necessary training to perform their roles well. A recent safeguarding concern had been reported regarding 2 staff. This had been dealt with appropriately by the registered manager and provider.

Right culture: The ethos, values, attitudes and behaviours of leaders and support staff ensured people using the service led confident, inclusive and empowered lives. The environment was welcoming. People, where possible, and those important to them, including advocates, were involved in planning their care and support. People's care and the need to keep them happy and healthy was the priority for staff. Quality assurance checks were in place to continually review the service provided and make any changes as necessary.

We received a few negative comments regarding communication which the registered manager was made aware of to address.