New Ridley Road

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Medicines were stored safely and staff were trained to administer them correctly. We found records relating to 'as and when required' medicines and topical creams needed to be improved and the registered manager actioned this immediately.

Staff knew people well and supported people in line with the person's preferences and wishes.

Staffing levels enabled people's needs to be met safely, and ensured people received consistent and reliable support. Most staff had worked at the service for over five years and relatives we spoke with said they were caring and very welcoming.

Staff were recruited safely and received appropriate training and support to enable them to carry out their role effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access healthcare services if needed. People were supported to have enough to

eat and drink and staff were trained to support people who had different dietary needs.

Interactions we saw between people and the staff team were positive. We saw people given immediate reassurance when they became anxious or distressed.

Care plans were person centred and people were involved in their reviews where they were able. The service actively supported people to engage with advocacy services and one person had ongoing advocacy support they benefitted from.

People were supported to engage in activities they enjoyed and we saw the service promoted people accessing local community facilities and supporting them to go on trips. People and their relatives told us they knew how to make a complaint.

Systems to monitor the quality of the care provided were effective. The staff team told us they were very well supported by the registered manager. We discussed the high level of recording regarding checks on the cleanliness of the home. We felt the number of checks completed was excessive and not in line with the type of community home provided. Staff also said they felt these checks were a burden. The registered manager agreed to review these checks and lessen the burden on staff whilst evidencing that a daily cleanliness check was still completed. The management team had a clear vision about the quality of care they wanted to provide. The service worked well with other community partners.