Hill Top Lodge

People's needs were assessed, and care was planned and delivered to meet people's needs, legislation and good practice guidance. Care was delivered by staff who were well trained and knowledgeable about people's support needs. People were provided with a nutritious and varied diet that took account of cultural needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. When people were unable to make decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed.

People were cared for by staff that were kind and compassionate, maintaining their privacy and treating them with dignity and respect. The atmosphere within the home was pleasant and homely. People and their relatives were included and supported to take decisions about how their needs were met.

Staff had an in-depth knowledge of the people they supported and were responsive to their individual needs and choices. People had a range of activities available to them and were supported to access them. Peoples views and concerns were listened to. The resident's meetings were well attended and enabled people and their relatives to bring about change and improvement in the services provided.

There were two registered managers that worked in partnership. Systems were in place to monitor the quality of the care provided and to promote the continuous improvement of the service. The management and staff worked in partnership with external health care providers and developed positive relationships, to benefit people's health and wellbeing.