Greathed Manor Nursing Home

People received safe care and treatment from staff who understood their healthcare needs and followed healthcare guidance from professionals. Staff knew how to safely support people around their individual risks.

Staff knew people’s needs and ensured people were involved in managing their individual risk and could access safe support when needed. When people’s needs changed or lessons learnt were identified from incidents and accidents, staff took action to protect them from avoidable harm. Staff received ongoing training and support. Staff knew how to raise concerns when needed. Medicines were managed safely. The home was safe and clean.

The provider championed an inclusive and positive culture of continuous improvement. Staff supported people in a person-centred way. Leaders supported staff and collaborated with partners to deliver care that was safe, integrated, person-centred and sustainable, and to reduce inequalities.

The home had a supportive, empowering, and inclusive culture where equality and diversity of the people receiving care, as well as the staff team was respected and celebrated. Leaders were exceptionally approachable, supportive and visible, and worked in an open and transparent way. The management of the service had a good understanding of their responsibilities and maintained oversight of the care provision.