Cedar Court Nursing Home

Staff used their training and knowledge to safeguard people wherever possible and support people to keep them safe. If staff had any concerns about people, they knew where to report this both inside and outside of the service. People received their medicines as prescribed and staff ensured they followed infection prevention guidance and good practice. Staff encouraged people to eat healthily and drink enough. They supported people's individual dietary requirements and choices. Staff listened to and respected people's choices. Communication was good.

Staff knew people's individual needs, wishes and preferences well. They also knew people's assessed risks and these risks were monitored by staff. Staff were responsive to people's changing care and support needs. Care plans were reviewed and updated when changes occurred.

The building had been adapted to meet people's needs. The building was also undergoing refurbishment and a lot of this work had been completed. People's rooms were personalised and signage to help people orientate themselves around the building was in place.

The governance systems in place monitored the service provided and was effective in identifying and driving improvements. The registered manager and the staff team took on board learning when incidents happened. The registered manager and staff team worked well with other organisations, health and social care professionals to provide people with joined up care. The registered manager was aware of all the incidents they were legally obliged to notify the CQC of.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.