Conquest House

We found the following examples of good practice. The service was only receiving essential visitors at the time of our inspection. Any person entering the building washed their hands-on entry, had their temperature taken, completed a health questionnaire and wore full personal protective equipment (PPE).

People living in the service had been separated into 'bubbles' of no more than four people. Each bubble had their own communal area, which included a living and dining space, and their own allocated staff. Only senior staff could move between the bubbles, and adhered to their PPE policy, including fully donning and doffing between areas. This means completely removing and disposing of PPE, hand washing and sanitising before reapplying PPE.

The registered manager had developed social stories for people living in Conquest House on topics related to COVID-19 to supported people's understanding. Staff had also used visual prompts for people using pepper on their hands, to show how germs spread and to explain why staff now had to wear face masks. People were also given the option to wear face masks themselves if they wanted to.

Multiple entrances were used for entry and exit, with a one-way system in place. The service had a large communal garden which had been utilised to provide activities for people to use. There was a large marque for outdoor activities.

The building was clean and free from clutter. At the time of inspection maintenance staff were on site cleaning and re-painting communal areas. We also observed staff cleaning communal areas and bathrooms and ensuring that areas regularly touched by hands were disinfected.

The registered manager told us that they were working collaboratively with colleagues from the Local Authority and CCG (Clinical Commissioning Group) and were well supported as a result.

The five questions we ask about services and what we found