Conquest Lodge

We found the following examples of good practice. The service took part in the national COVID-19 testing programme for care homes. People and staff had received their vaccinations. Risk assessments were completed to keep staff and people safe.

Visitors were welcomed and required to book an appointment. Visitors were asked to follow the providers safe entry procedure's for example, there temperature was checked, they completed documentation about COVID-19. Visitors who were not part of a regular testing programme, were asked to complete a rapid COVID- 19 test. Personal protective equipment (PPE) was also provided for visitors as part of good infection control practice.

Staff followed the providers infection prevention controls, this included monitoring and documenting their temperature before commencing each shift. Regular meetings were held to discuss good practice and review any changes to guidance.

All staff received training on infection control, the correct use and disposal of PPE and good hand washing techniques. Competency checks to ensure staff maintained good practices were completed. Regular infection control audits were completed and monitored to ensure best practices were followed.

The home looked visibly clean. Rooms were uncluttered to support effective cleaning. Cleaning schedules had been changed to incorporate sanitising frequently touched areas. Night cleaning schedules had also increased to provide deep cleaning of communal areas.

The five questions we ask about services and what we found