Ashford House

Risks to people were identified, assessed and managed in a timely way. Action was recorded so staff had guidance to refer to for each person's individual risks.

The home had responded to the COVID-19 pandemic and additional measures had been implemented.

To ensure people's mental wellbeing during periods of "lockdown" where visits were not possible, additional video and phone calls for all residents were organised. When visits were permitted there was a booking in procedure implemented to ensure people were kept safe. This included a health questionnaire, temperature check and testing for in house visitors.

Separate entrances for different parts of the home had been utilised to ensure the least amount of foot traffic through the home occurred. Staff had access to a plentiful supply of personal protective equipment (PPE) and social distancing was encouraged through separate break times to ensure all government guidance was complied with.

Additional cleaning had been introduced in the home to ensure high touch areas were regularly cleaned and other areas that may increase risk of the spread of infection.

Social distancing had been encouraged by staff moving furniture to allow for a more spacious communal area. People living with dementia were reminded of the risks related to the pandemic on a regular basis by staff to ensure people received the appropriate support based on their needs.