Thistle Hill Care Centre

Staff had good access to personal protective equipment to manage the risks associated with the spread of infection including COVID-19 and adhered to government guidance to protect people.

People received initial assessments of their needs and information, including risks to formulate care plans for staff to use as a point of reference when supporting people. For example, care plans included personal emergency evacuation plans (PEEPs), to ensure required levels of support were quickly provided to support any safe emergency evacuation of the home.

The provider had good governance procedures in place which were used to manage and check service quality. Any areas identified for improvement were logged and actions implemented. Oversight was used to evaluate repeating trends. For example, where people were at risk from falls, outcomes were used to reduce further incidents by ensuring people maintained their mobility in a safe way, with access to any required equipment and support.

People told us they felt safe with the staff who supported them. Staff were clear on types of abuse to look out for and how to raise their concerns when required. The registered manager understood their requirement to notify relevant organisations to ensure any safeguarding allegations were routinely investigated with any outcomes and actions implemented.

Where people required support to take their medicines this was completed safely as prescribed. The provider worked closely with other health professionals and supported people with any required referrals to maintain their health and wellbeing.

Staff were safely recruited into their roles and were supported with a range of training and support to perform their duties. This included observations of their practice and regular supervisions.

People told us they were happy with the service they received. They told us they were confident in approaching staff and the registered manager with any concerns and that any feedback or suggestions would be responded to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they felt a part of the community where they lived and enjoyed good access to a range of relevant activities.