Bethune Court

There were enough suitable staff to care for people's needs. People and their relatives spoke highly of the staff. Their comments included, "I have no concerns regarding to the care they give." "Staff are very attentive with those who have dementia, they seem to sit and talk with them." "I cannot praise them highly enough."

There were safe systems for administering medicines, and people told us they received the help they needed to manage their health conditions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were supported to make choices and to remain as independent as possible. One relative said, "The staff support people to make choices, and they ask instead of telling people what to do."

Management systems were robust, supported learning and drove improvements. The registered manager demonstrated clear oversight of the service and was knowledgeable about quality issues and priorities for the service.

Staff described having the training and support they needed. They spoke highly of care provided at the home and of the registered manager. One staff member said, "I enjoy it here, it's really rewarding." Another staff member told us, "I love it here, I'm really enjoying the practical part of the job and just seeing people smile."

People, their relatives and staff were consistent in their positive view of the home and the management of the service. A relative told us, "I would recommend this home to others, I visit every day and the staff are polite and welcoming. I am impressed with the place."